Privacy Policy
Protection of Personal Information
Zendu (“Zendu”, “we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how personal data is collected, used, stored, and shared when you use the Zendu website and platform (the “Website”) and its related services (the “Service”).
Zendu processes personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) of South Africa, and where applicable, the General Data Protection Regulation (GDPR).
- Overview of the Service
The Zendu platform facilitates the connection between individuals seeking services (“Customers”) and independent service professionals (“Providers”).
To enable meaningful, qualified matches, certain personal information must be collected and shared. The Service cannot operate without limited data exchange between Customers and Providers. We take reasonable technical and organisational measures to protect all personal information processed through the platform.
- Information We Collect from Customers
When a Customer submits a job request or quote request through the Website, we may collect the following information:
- Full name
- Telephone number
- Email address
- Service requirements and job details
- Location related to the job (address or area, where required)
- Technical data (see section 5)
Some data may be temporarily stored while forms are being completed to ensure smooth submission.
By using the Website and submitting a request, you consent to the processing of this information as described in this policy.
- Information We Collect from Providers
Providers who register on Zendu may be required to provide:
- Business name and contact details
- Full name, email address, and telephone number of authorised representatives
- Business documentation or identification (where required)
- Industry memberships, licences, or regulatory registrations (where applicable)
- Service offerings and service locations
We may periodically verify Provider information to maintain platform integrity and trust.
- How Customer Information Is Shared
Customer information is shared only with relevant Providers and only after the Customer has submitted and confirmed a job request.
Information is shared for the sole purpose of:
- Enabling Providers to review the job
- Allowing Providers to engage with the Customer
- Facilitating service delivery and communication
Customers are informed that their request may be shared with selected Providers who match the job criteria.
- Technical Data
Technical data includes information such as:
- IP address
- Browser type
- Device type
- Operating system
This data does not identify you personally. It is used to:
- Deliver the correct website experience (mobile or desktop)
- Improve platform performance
- Analyse usage trends
- Detect and resolve technical issues
- Provider Use of Customer Data
Providers who receive Customer information through Zendu undertake to:
- Use Customer data solely for the purpose of responding to a job request or providing services
- Not share Customer data with third parties unless legally required or necessary to perform the service
- Store and process Customer data in compliance with POPIA and applicable laws
Customer data is never sold or shared with unrelated third parties.
- Data Storage and Disclosure
Customer and Provider data is securely stored using reputable hosting and infrastructure providers.
Personal information may only be disclosed:
- If required by law, court order, or regulatory authority
- To trusted service providers acting on our behalf (see section 10), under strict confidentiality obligations
- User Rights
Customers and Providers have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request deletion of personal data (subject to legal obligations)
- Restrict processing of personal data
- Request data portability where applicable
Requests can be made using the contact details provided below.
- Cookies
Zendu uses cookies to ensure proper operation of the Website and improve user experience.
Our Cookies
Used to:
- Enable basic platform functionality
- Remember user sessions and preferences
- Improve usability
Third-Party Cookies
Used for:
- Website analytics
- Performance testing
- Marketing effectiveness
- Communication features (such as live chat)
You may disable cookies in your browser settings, although some features may not function correctly.
- Third-Party Services
Zendu uses trusted third-party service providers, including but not limited to:
- Website hosting and infrastructure providers
- Analytics services (e.g. Google Analytics)
- Communication services (email, SMS, WhatsApp)
- Mapping services (e.g. Google Maps)
- Marketing and advertising platforms
These providers process data only as required to deliver their services and are contractually obligated to protect your information.
- Communications
Customers may receive communications related to:
- Job updates
- Provider engagement
- Requests for feedback or ratings
- Relevant service information connected to their job
Providers may receive communications related to:
- Job opportunities
- Platform notifications
- Account and service updates
All communications are relevant to platform usage and can be managed through account settings or by contacting us.
- Data Retention
Personal data is retained only for as long as necessary to:
- Provide the Service
- Comply with legal and regulatory requirements
- Resolve disputes or enforce agreements
- Requests, Questions, or Deletion
If you wish to:
- Stop receiving communications
- Request access, correction, or deletion of your personal data
- Ask questions about this Privacy Policy
Please contact us at:
Email: [email protected]
- Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on the Website, and continued use of the Service constitutes acceptance of the updated policy.